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Privacy, Data Governance and CDPs: A Symbiotic Relationship that Drives Better Decision Making

Last updated: December 1, 2023

In today’s digitally-driven world, where information flows are no longer a trickle of data, but roaring rivers, the concepts of privacy and data governance have become essential pillars for business success for many organizations, including in the B2B realm.

As companies strive to harness the power of data to drive growth and innovation, they must also take responsibility for safeguarding sensitive information and upholding the trust of their clients as more and more data is being accumulated across all parts of the organization. Let’s dive into why these three aspects should go hand-in-hand for B2B companies, or any company handling data.

Privacy: A Foundation of Trust and Risk Reduction

Establishing and maintaining the confidentiality of customer, employee and corporate data isn’t just about complying with legal regulations. It’s about building a foundation of trust between businesses and their clients.

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Gartner predicts that 65% of the world’s population will have their personal information covered under privacy regulations, such as GDPR, which underscores the significance of data governance and privacy for any company holding Personal Identifiable Information (PII). Source

And it is not just about risk reduction. Focusing on privacy can also be good for the bottom line: According to recent survey data, some organizations are getting a strong 1.8x return on their privacy investments, with estimated benefits up significantly in the past year. Source

Customer Data Platforms (CDPs), and Master Data Management (MDM) in general, can play a pivotal role in helping organizations manage privacy risk by consolidating and managing company and customer data from various sources, while maintaining strict data privacy controls that can be used to monitor for and respond to privacy and compliance requirements, like Data Subject Requests (DSRs) or PII audits across large, complex data sets.

Data Governance: Managing Data’s Lifecycles in a Hyper-velocity Data World

Data governance and privacy go hand-in-hand in the pursuit of responsible data management, and effective data governance practices enable businesses to manage data throughout its lifecycle by reducing complexity, applying standardizations, and increasing transparency and trust in the data.

Due to the ever-growing flood of data from more and more sources, the role of CDPs in Master Data Management is becoming increasingly critical for organizations of all sizes to make the right data accessible to the right teams while adhering to privacy regulations – and to ensure that data is high quality, measurable, and actionable, especially in the light of the high volume and velocity data that is flowing in and out of every organization today.

This aligns perfectly with the notion of data governance, ensuring that sensitive information is properly categorized, access-controlled, and monitored, and that those controls can signal when something is amiss, which also helps in strengthening an organization’s cybersecurity and compliance.

CDPs: A Unified Approach to Mastering Data Management

The concept of CDPs seamlessly intertwines with privacy and data governance efforts. Having a solid Master Data Management approach, e.g. by using a CDP, underscores the importance of orchestrating data from various touchpoints. CDP use cases, such as personalization, audience segmentation, and campaign optimization using the Omeda platform are practical examples of how marketers can tap into the benefits of a well-managed customer database.

These use cases highlight how CDPs not only enhance business operations but also contribute to data governance and privacy compliance by ensuring data accuracy, trust and consistency.

The Intersection of Privacy, Data Governance and CDPs: A Holistic Approach

The intricate relationship between privacy, data governance, and CDPs in the B2B landscape, or for any organization, requires organizations and their leadership teams to holistically embrace these three pillars as business priority. The inseparability of these concepts is evident – they form the bedrock of trust, compliance, and responsible data management, leading to innovative business strategies driven by trustworthy data and analytics.

As B2B companies navigate the complexities of the digital age, embracing this triad of principles isn’t just a best practice. It’s an assurance of a secure and thriving future, and a framework for intelligent decision-making across all levels of an organization.

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